Refund Policy

Introduction

At LogicWin, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the conditions and procedures for obtaining refunds for purchases made on our website. By making a purchase on our website, you agree to the terms of this Refund Policy.

While most of our games and puzzles are free to access, we do offer premium content, advanced features, and subscription options. This policy applies to all paid services provided by LogicWin.

Refund Eligibility

Eligible Purchases

The following purchases may be eligible for a refund:

• Premium subscription plans (annual or monthly) within 14 days of purchase if unused
• Individual premium puzzle packs within 7 days of purchase if less than 25% of content has been accessed
• Educational packages within 14 days of purchase if less than 10% of content has been accessed
• Tournament entry fees if the tournament has not yet begun

Conditions for Refund

Refunds may be approved under the following conditions:

• Technical issues that prevent you from accessing or properly using the purchased content, despite reasonable troubleshooting efforts
• Erroneous purchases (such as accidental duplicate purchases)
• Significant discrepancy between service description and actual service provided
• Unsatisfactory quality of purchased content that substantially impairs its value

Non-Refundable Purchases

The following are generally not eligible for refunds:

• Subscription plans after the initial 14-day period
• Premium puzzle packs where more than 25% of content has been accessed
• Educational packages where more than 10% of content has been accessed
• Tournament entry fees once the tournament has begun
• Virtual goods, digital content, or in-game currency that has been consumed, used, or redeemed
• Purchases made using promotional codes, gift cards, or store credits

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Log into your LogicWin account
2. Go to "Account Settings" and select "Purchase History"
3. Locate the purchase you wish to refund and click "Request Refund"
4. Complete the refund request form, providing all relevant information including the reason for your refund request
5. Submit your request

Alternatively, you can contact our Customer Support team at support@logicwin.com with the following information:

• Your full name and email address associated with your account
• Date of purchase
• Order/Transaction ID
• Description of the purchased item
• Reason for requesting a refund

Documentation Requirements

In some cases, we may require additional documentation to process your refund request, such as:

• Screenshots of error messages (for technical issues)
• Proof of payment
• Other relevant information that may help us evaluate your request

Timeframe for Requesting a Refund

Refund requests must be submitted within the following timeframes:

• For premium subscriptions: within 14 days of purchase
• For individual puzzle packs: within 7 days of purchase
• For educational packages: within 14 days of purchase
• For tournament entry fees: prior to the tournament's start date

Refund requests submitted after these timeframes may not be considered.

Refund Processing

Review Process

Once we receive your refund request, our team will review it and make a determination based on:

• Eligibility according to this policy
• Purchase date and request date
• Usage of the purchased content or service
• Nature of the issue or complaint
• Any additional documentation provided

Response Time

We aim to respond to all refund requests within 3-5 business days. During high-volume periods, response times may be slightly longer. We appreciate your patience during the review process.

Refund Method

Approved refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Card payments: Refunded to the original card
• PayPal payments: Refunded to the PayPal account
• Bank transfers: Refunded to the original bank account

Refund Timeline

Once a refund is approved:

• We will process the refund within 3 business days
• Credit/debit card refunds typically appear on your statement within 5-10 business days
• PayPal refunds typically appear in your account within 1-3 business days
• Bank transfer refunds may take 5-14 business days to process, depending on your bank

Please note that while we process refunds promptly, the actual time for the funds to appear in your account depends on your payment provider's policies and processing times.

Special Circumstances

Subscription Cancellations

Cancellation of a subscription is different from requesting a refund:

• You may cancel a subscription at any time through your account settings
• Cancelling a subscription stops future billing but does not automatically trigger a refund
• When you cancel a subscription, you will continue to have access to the premium features until the end of your current billing period
• To request a refund for a recent subscription purchase, follow the refund process outlined above

Technical Issues

If you're experiencing technical issues with a purchased product:

• First, check our Help Center for troubleshooting guides
• Contact our technical support team at support@logicwin.com for assistance
• We'll make reasonable efforts to resolve the issue before processing a refund
• If the issue cannot be resolved, a refund may be granted regardless of the standard eligibility criteria

Promotional Offers and Discounts

Products or services purchased with promotional codes, discounts, or as part of a special offer may have different refund conditions:

• Heavily discounted items (more than 50% off) may be non-refundable
• Items purchased during promotional events may have shortened refund windows
• In case of a refund for a discounted purchase, only the actual amount paid will be refunded

Force Majeure

In case of events outside our reasonable control (such as natural disasters, power outages, or other "force majeure" events) that affect our ability to deliver services, special refund considerations may apply. These will be evaluated on a case-by-case basis.

Exceptions to the Policy

LogicWin reserves the right to make exceptions to this policy at our discretion. In certain circumstances, we may:

• Grant refunds outside the standard eligibility criteria
• Offer store credits instead of monetary refunds
• Extend refund timeframes for specific situations
• Apply special considerations for loyal customers or unique circumstances

Any exception made is done on a case-by-case basis and does not constitute a change to this policy or establish a precedent for future refund requests.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, excluding holidays.